NVQ IN CUSTOMER SERVICE (LEVEL 2)

Entry Requirements

Students must be employed or in voluntary work placement.

Location : Workplace

Course Duration: NVQ: 9 months flexible delivery

Course Content

Prepare yourself to deliver good customer service

Fees:

Registration Fee: £70
Certification Fee: £9
Tuition:: £650.00

The qualification is made up of 2 mandatory units:

Group A: (Mandatory units)

• Unit 01 Prepare yourself to deliver good customer service
• Unit 02 Provide customer service within the rules

Candidates must complete 7 units. This must include the 2 mandatory units, and at least one unit from each theme group.

To successfully complete a unit, each candidate has to provide evidence satisfying all the ‘statements of competence’ or performance and knowledge requirements in that unit.

Assessment Method

NVQ: portfolio of evidence and practical assessment.

To find out more, please call us on 01634832276, or e-mail training@intexit.co.uk