Call Manager Express Administration

Who Should Attend

·                     Employee

·                     Channel Partner / Reseller

·                     Customer

Prerequisites

·                     Learners are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.

Course Content

1. CME Overview
• What is IPT
• IPT Components – Servers, phones, Gateways, Voicemail systems etc
• IP Phone features
• IP Phones and the LAN - Boot sequence, network settings, Ports, VLAN’s and QoS

2. CME (GUI)
• Browser Support
• Navigation and menu structures
• User Interface

3. CME Command Line (CLI)
• Accessing CME through Command Line Interface

4. Basic Administration
• Configure Cisco CallManager to add users and phones to the Cisco CallManager database using manual configuration.
• Configure Cisco CallManager to enable music on hold, speed dials, Call Pickup, Cisco IP
• Phone Services, voice mail, Cisco Extension Mobility for new users.
• Demonstrate the use of these features on Cisco IP Phones.
• Features- Call Park, Transfer and Hunt Groups
• Configure call forwarding.
• Configure Meet Me conferencing and conferencing resources.
• Configure soft-key and IP phone button templates.
• Configure IP phone services – fast dials, address book.
• Understand and configure Extension mobility.
• Understand and configure Call Pickup Groups.

5. Voicemail Configuration
• Configuring a Voicemail box
• Associating VoiceMail Boxes to users
• Making changes to VoiceMail Boxes

6. Troubleshooting IP Phone Problems
• Basic steps – physical connectivity, possible user errors
• Class of restriction
• Using Switch port information
• What information to provide for technical support
• Voicemail issues – MWI reset, out of licensing and deleting users.